Managing Difficult Conversations

At sometime or other we have all had experience of a difficult conversation either having to broach a difficult topic or being on the receiving end of something that someone has said.  This module is about dealing with situations that are frustrating, awkward, exasperating or with people who are deliberately manipulative and to enable you to keep calm, focused and objective.

The workshop examines these key areas:

•       The role of emotions, perception and meaning

•       Creating options, control and thinking

•       Understanding  your thinking

•       Linguistic techniques to common issues

•       Dealing with people in the moment – some useful tactics

What you will get from this workshop:

Managing difficult conversations and people is sometimes very difficult and if not done well will mean that you are left feeling emotionally vulnerable and perhaps taken advantage of.  This workshop will equip you to become more resilient when managing such conversations and ensure that you remain grounded to achieve the outcomes you want.

Models used:

•          Passive, Assertive, Aggressive
•         Transactional Analysis
•        Meta programmes