Essential Feedback Skills

It is difficult to improve performance and behaviours without receiving feedback yet this is a difficult skill to do well and can result in the opposite intended effect.  This webinar explores different ways feedback can be used to achieve behavioural change and to provide the motivation to do something differently.  It tackles the problem of giving challenging feedback in way that prevents emotional triggers being pushed.

The Essential Feedback Skills workshop examines the following areas:

•          Why feedback is important

•          The role of perception and meaning

•          Feedback styles and assertiveness

•           Transactional analysis

•          What to do when there appears to be stalemate

•          How to handle and give feedback on sensitive issues

What you will get from this workshop:

By the end of this workshop you will understand the importance of uncovering what is important to the other person when you are giving them feedback to change their behaviour.  You will have several different methods that you can use to give feedback and you will understand the importance of ensuring that your needs are met.  You will also be able to understand how to break stalemates so that you can negotiate the behaviours that you want to see from others.  You will also explore how feedback can be given on sensitive issues.

Models used:

•          Alternative feedback models

•          Passive, Assertive, Aggressive

•          Transactional Analysis

•          PIN triangle