Conflict Management

Conflict arises when our needs are not being met and some degree of conflict is quite natural in all types of relationship.  This webinar examines how people can react to conflict and provides a range of strategies to deal with conflict situations and when is the most appropriate time to use them.  Not all conflicts can be or are easily resolved however this workshop provides some useful tools and techniques to help you manage conflict situations and understand the type of relationships that you want.

The Conflict Management workshop examines six key areas:

•          What is meant by conflict?

•          Identifying your thinking and behavioural patterns behind conflict situations

•          Thoughts, behaviours and words and the implications of conflict

•          Five strategies for dealing with conflict

•          Managing conflict effectively

•          Breaking deadlock

What you will get from this workshop:

By the end of this workshop you will understand why conflict can arise and strategies to maintain and retain positive relationships.

Models used:  

•          Thomas Kilmann – Conflict model

•          Language patterns

•          Transactional Analysis

•          Rapport Building

•          Outcome setting – PIN  and SPACER